eCommerce Systems Integration
Connect commerce platforms to the operational systems that own product, price, inventory, customer and order data.
A service shaped around the constraints that slow your business down.
- Inventory differs between channels
- Orders require manual re-entry
- Product data is duplicated or incomplete
- Integration failures are discovered by customers
- Clear system-of-record ownership
- Idempotent order and inventory flows
- Retries, reconciliation and failure visibility
- Documented contracts that can evolve safely
What the engagement can include.
Product and category data flows
Contract and promotional pricing sync
Inventory and availability updates
Order, status and return workflows
Customer and account data exchange
Monitoring, replay and reconciliation procedures
Storefront → Integration Layer → Systems of Record
The integration layer protects customer journeys while ERP, PIM, OMS and CRM remain authoritative for their own data.
Products & prices
APIs and webhooks publish controlled catalogue and pricing changes.
Inventory & orders
Queues absorb peaks; idempotency prevents duplicate order processing.
Statuses & returns
Explicit state transitions keep customer and operational views aligned.
Customers & monitoring
Reconciliation finds drift while logs, metrics and alerts expose failures.
From uncertainty to production evidence.
Map
Map workflows, data ownership, volumes and failure costs.
Design
Define contracts, orchestration, security and recovery paths.
Deliver
Implement connectors and automated contract tests.
Operate
Add tracing, alerts, replay and reconciliation procedures.
Concrete decisions, working assets and a clear next move.
Current-state integration map
Included in the engagement
Target architecture and API contracts
Included in the engagement
Prioritised delivery roadmap
Included in the engagement
Production monitoring and runbooks
Included in the engagement
Channels and operational systems disagree
Starting point
A multichannel seller has different stock, price and order states across the storefront, ERP and OMS, creating manual corrections.
Engineering response
The integration layer establishes data ownership, asynchronous queues, idempotent handlers, retries, reconciliation and alerts for each critical flow.
Expected business result
Teams can trace and recover exchanges without exposing core systems directly to storefront traffic.
Designed to stay understandable after launch.
What teams ask before starting.
Which systems can you integrate?
We work with ERP, PIM, OMS, CRM, payment, tax, search, marketplace and fulfilment systems through supported APIs, events or controlled batch exchange.
Do we need to replace our existing platform?
Usually not. We first identify ownership and reliability gaps, then improve the boundaries around systems that should remain.
How do you prevent duplicate orders?
We use idempotency keys, explicit state transitions, durable queues, retry policies and reconciliation against the system of record.
Do you support webhooks and asynchronous queues?
Yes. We choose synchronous APIs, webhooks, queues or controlled batches according to latency, volume and failure-recovery requirements.
How is data drift detected?
Scheduled and event-driven reconciliation compares authoritative records, reports mismatches and supports safe replay or manual resolution.